Refund Policy

To be eligible for a refund, all of the following must be true:

1. The subscription is a monthly or annual plan.
2. The refund request is submitted between day 7 and day 14 after the purchase date.
3. The 6 required setup items have been completed on the first workspace.
4. The first workspace has at least 7 qualifying use days, where each day records at least 2 qualifying actions.
5. The request is submitted by the subscription owner through the in-app refund flow.
6. No refund has previously been requested or approved on the account.

A day counts as a qualifying use day only if the first workspace records at least 2 of the following actions on that calendar day:

Passive activity does not satisfy the qualifying use requirement. The following do not count toward your 7 qualifying days, even if they happen daily:

• Logging in
• Browsing pages or menus
• Leaving a session open in the background
• Viewing dashboards without making changes
• Reading documentation or help articles

All 6 of the following must be completed on the first workspace before a refund can be considered:

These items are optional and do not affect refund eligibility:

• Lifetime plan purchases (final sale)
• Accounts that already requested or received a refund
• Refund requests made before day 7 or after day 14
• Requests made by anyone other than the subscription owner
• Accounts that did not complete the 6 required setup items
• Accounts with fewer than 7 qualifying use days on the first workspace

1. Sign in to the account that was charged as the subscription owner.
2. Open Settings → Billing → Request Refund.
3. Confirm the request between day 7 and day 14 after your purchase.
4. Our team verifies eligibility against the rules on this page and responds within 2 business days.

If you experience a qualifying unresolved platform access issue, for example, a confirmed outage or a bug that prevents you from using your first workspace, the refund eligibility window is paused or extended for the duration of the issue.

To qualify, the issue must be reported to support while it is happening and confirmed in our system. Once the issue is resolved, the day-7 and day-14 markers shift forward by the affected time so you are not penalized for downtime outside your control.